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*Notice about shipping delay of China warehouse after January 14

Due to the Chinese New Year holiday, orders shipped from China after January 14th will be delayed to ship until early february, orders shipped from overseas warehouse will be shipped as normal.We really apologize for the inconvenience.

1.About normal delivery time: 1-3 business days

  • Unless noted otherwise in the ordering pipeline, Anbernic ships all items within three days of receiving an order.

    *Delivery will be delayed by 5-7 business days in case of very large orders for new products launch or legal holidays.


2.Shipping way and Shipping time

 

Remark:
-Our products can be shipped from China to most countries in the world, but products shipped from overseas warehouses such as the United States, Australia, Spain, and the United Kingdom can only be shipped to the specific countries listed in the table. If you choose a product shipped from an overseas warehouse, but you cannot select the shipping method on the checkout page and there is a prompt indicating that the delivery destination address is wrong, it means that the overseas warehouse product you selected cannot be shipped to your country and city. Please try select an item sent from China to place a new order.

-The shipping way of other destination countries outside the form may also be express delivery such as FedEx. For details, please refer to the checkout page or consult our customer service.

*The tracking number will be sent to your email as soon as orders send out. You can check shipping status in the couriers' system within 12 hours.
*If you need help on tracking your delivery, or concern about a delivery time, we'll be on hand to answer your questions. Just email us to get the answer.


3.About Taxes And Shipping Costs:

The price of the product does not include customs tax. If your order needs to be shipped to Europe, you will need to pay the customs tax. The customs tax will be borne by the customer. The specific tax amount will be displayed on the payment page.Customers do not need to pay any other taxes other than customs tax.

All shipping fees are calculated automatically based on the actual weight (kilograms) of the goods /or the goods actual physical dimensions and recipients location.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary.

All orders must be paid for in full and in advance, including shipping fee. Shipping charges are non-refundable, except in rare cases of incorrect delivery.

If a delivery is confirmed lost, stolen or damaged before receipt, we will work with the courier to obtain information and arrange a refund or replacement at no further expense to you.

4.About changing the delivery address:

  • For orders that have already been shipped, in principle,Anbernic is not allowed to change shipping addresses.
  • For orders that have not yet been shipped, please contact Anbernic official customer service in time, email address: contact@anbernic.com


5.About canceling an order

-Customers may cancel an order before it has been shipped. To cancel an order, follow these steps:

  • Send an email to contact@anbernic.com
  • Put the cancellation request in the subject
  • Please include your order number

-If your order has already shipped, please refer to the Return Policy.

Please feel free to call if you have any other questions about cancellation.

    Customer Reviews

    Based on 42 reviews
    86%
    (36)
    12%
    (5)
    0%
    (0)
    0%
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    2%
    (1)
    A
    Alan
    the worstest customer service experience

    I ask customer service to send me a replacement part for the d-pad because the right button of d-pad not working well before the Warranty is end.
    They told me they would consult the "technical manager" when i first time asking, and then i got no reply in 3 days even they say they would reply message in "48 hours". After 3 days they gave me a reply that they could not relpy me because they don't work at weekend, and they still waiting for the "technical manager" relpying. OK fine, i have no complain because i understand people don't work at weekend, then i continue to waiting for their reply on WEEKDAYS. Guess what? 3 more days passed, I think they have a super busy "technical manager" because i still get no reply even i ask them everyday in weekdays.
    Finally they decide to give me a reply after 4days, and they just told me to open the device and wipe the circuit and the conductive plastic of the d-pad. I reply them I did it and it doesn't work, and then i never get any reply from this guys or "technical manager" anymore.
    I don't want to bother to ask anymore, I know that i won't get the replacement part anyway because they never do that way.

    NEVER believe the policy from this company, it just a JOKE.

    I post this in 2nd times cuz this Company will delete bad review. What a shame.

    D
    Daniel Matuszak
    Amazing Handheld!

    I have purchased the 16GB 1TB model.
    I have purchased this mainly for retro gaming but this handheld is capable of running "almost" modern games also.
    I have installed almost a half of my GOG library and everything works perfectly.
    The switch between mouse and gamepad on the side of the console is brilliant.
    I can confirm that this handheld runs games like Fallout New Vegas, Oblivion and Daggerfall Unity with no lag and on max settings.
    Using the handheld is very easy and it is basically a small PC but in a handheld version.
    Installations of games ETC. Is simple as it is windows.
    Performance is amazing and it is very silent.
    I have played Project Zomboid on the WIN 600 and the battery life was around 3 hours.
    Game has hundreds of zombies displayers on screen and WIN 600 didn't care and was running super smoothly!!!
    Pairing gamepads and keyboard+mouse works perfectly and I managed to play gems like Quake 3, Arma and silent hunter 2 with no issues.

    Please make a docking station (small and portable if possible) for this console!! This would be a perfect addition for this little device.

    Thank You very much Anbernic Team!!

    b
    barleyguy
    Excellent device. Especially good with Batocera

    I've had my Win600 for about 3 weeks. I've used it every day. About 90% of use is with Batocera, running emulated games. I've also used it for quite a few Windows games, most notably Skyrim SE.

    I have 3050e version in White. I do recommend upgrading it to 16 GB of 3200 Mhz CL18 RAM if you are going to play newer Windows games with it. By "newer" I really mean in the last 10 years or so. This device is not optimal for brand new AAA games. But indie games it's great at, and AAA games from a few years ago. For example, I have the Batman Arkham series on it, and the Tomb Raider LAU trilogy (Legend Anniversary Underworld). Those are all great games, and run perfectly on the Win600.

    On the Batocera side, it plays the entire Gamecube library. Metroid Prime took some optimization but it's playable once everything is set right. SSX 3 is playable with no tweaks, which it's not on Android ARM devices in my experience. As far as Playstation 2, I'm playing Persona 4 with no issues at all. Silpheed also runs great. The really heavy PS2 games won't run well on this, because it doesn't have enough cores. The performance optimizations in PCSX2 really need 4 physical cores.

    This device supports video out over USB-C. If you use a USB-C hub, you can do video, charging, and input all on the hub, which makes it dockable with a single cable. I use it that way a lot. So it's not only a handheld, it's also a mini PC.

    It seems relevant to mention battery life here. Battery life in Batocera I believe is in the 2-3 hour range, but since I use it docked at least half the time, I've had zero issues with battery life. I'll play handheld for while, then plug it into my screen and gamepad and play that way while it charges. If you're going to take it on trips and play it handheld for long sessions, you might want to get a 65 watt USB-C battery pack.

    Another really cool thing about the Win600 is that it's unlocked. It has an unlocked BIOS, and will boot any x86 operating system from USB. This makes Batocera extremely easy, because you can just download the x86-64 version from their website, load it on a USB flash drive with no special steps. To boot from USB or enter setup, hold down the volume down button during startup.

    Overall, I'm extremely happy with the Win600 and I'm glad I bought it. Cheers.

    J
    J.S.
    Good

    I would recommend upgrading ram to 16 or 32 and then dedicate 8 to vram. Also very easy to upgrade yourself and the ssd drive to a 1tb as games add up quick. Get a program to adjust tdp and you can play games like destiny 2 on windows. Batocera performance is much much much better than windows for emulation and it can read roms off the internal ssd. Love the buttons and how they feel, screen is good and bright, unit boots up super fast I’ve had no issues and use it every day for months. The buttons feel even better after being broken in. I still think it should be cheaper but it’s the only thing at this level of performance that’s actually in stock so options are very limited and the steam deck is 4x the performance but it’s huge and heavy compared to this.

    J
    J.P.
    Win600 3020e

    I absolutely like this handheld. The Anbernic Win600 is a fantastic device.