1.About delivery time: 1-3 business days
2.Shipping way and Shipping time
Remark:The shipping way of other destination countries outside the form may also be express delivery such as FedEx. For details, please refer to the checkout page or consult our customer service.
3.About Taxes And Shipping Costs:
The price of the product does not include customs tax. If your order needs to be shipped to Europe, you will need to pay the customs tax. The customs tax will be borne by the customer. The specific tax amount will be displayed on the payment page.Customers do not need to pay any other taxes other than customs tax.
All shipping fees are calculated automatically based on the actual weight (kilograms) of the goods /or the goods actual physical dimensions and recipients location.
To determine the applicable shipping rate for items in your Cart:
The total shipping & handling cost will be listed under Order Summary.
All orders must be paid for in full and in advance, including shipping fee. Shipping charges are non-refundable, except in rare cases of incorrect delivery.
If a delivery is confirmed lost, stolen or damaged before receipt, we will work with the courier to obtain information and arrange a refund or replacement at no further expense to you.
4.About changing the delivery address:
5.About canceling an order
-Customers may cancel an order before it has been shipped. To cancel an order, follow these steps:
-If your order has already shipped, please refer to the Return Policy.
Please feel free to call if you have any other questions about cancellation.
The unit is great and easy to use. But mine arrived with a broken R2 button. They have stopped responding to my emails after they had me take it apart and send them pictures of the broken piece. I was getting emails the next day, it’s now been a week since I’ve had a response. Very frustrated as I purchased a brand new unit and it arrives broken and I can’t even get a replacement part. If yours arrives in good condition the unit is great and easy to use.
Great handheld from what I have been able to play so far but I have an issue with my screen.
Messaged support and had fast response to my issue now just waiting for my replacement screen to come
so this is my 3rd handheld (other two are the miyoo mini and retroid pocket 2+), and i think this may be my favorite so far, it's at least tied with the miyoo mini. the form factor is great, it can play just about everything i want it to, and it's dead simple and just works so seamlessly. the reasons i prefer the RG351V to the miyoo mini right now are due to it being able to play more games, the analog stick, and the larger screen. absolutely recommend this to anyone looking for a retro handheld.
Works right out of the box. No taxes paid. I am rediscovering so many amazing PS1 games. Great build quality.
don't need to have many skills to play at the game.
very good screen