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1.About delivery time: 1-3 business days

  • Unless noted otherwise in the ordering pipeline, Anbernic ships all items within three days of receiving an order.

    *Delivery will be delayed by 2-3 business days in case of very large orders for new products launch or legal holidays.


2.Shipping way and Shipping time

 

Remark:The shipping way of other destination countries outside the form may also be express delivery such as FedEx. For details, please refer to the checkout page or consult our customer service.

*The tracking number will be sent to your email as soon as orders send out. You can check shipping status in the couriers' system within 12 hours.
*If you need help on tracking your delivery, or concern about a delivery time, we'll be on hand to answer your questions. Just email us to get the answer.


3.About Taxes And Shipping Costs:

The price of the product does not include customs tax. If your order needs to be shipped to Europe, you will need to pay the customs tax. The customs tax will be borne by the customer. The specific tax amount will be displayed on the payment page.Customers do not need to pay any other taxes other than customs tax.

All shipping fees are calculated automatically based on the actual weight (kilograms) of the goods /or the goods actual physical dimensions and recipients location.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary.

All orders must be paid for in full and in advance, including shipping fee. Shipping charges are non-refundable, except in rare cases of incorrect delivery.

If a delivery is confirmed lost, stolen or damaged before receipt, we will work with the courier to obtain information and arrange a refund or replacement at no further expense to you.

4.About changing the delivery address:

  • For orders that have already been shipped, in principle,Anbernic is not allowed to change shipping addresses.
  • For orders that have not yet been shipped, please contact Anbernic official customer service in time, email address: contact@anbernic.com


5.About canceling an order

-Customers may cancel an order before it has been shipped. To cancel an order, follow these steps:

  • Send an email to contact@anbernic.com
  • Put the cancellation request in the subject
  • Please include your order number

-If your order has already shipped, please refer to the Return Policy.

Please feel free to call if you have any other questions about cancellation.

    Customer Reviews

    Based on 36 reviews
    92%
    (33)
    8%
    (3)
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    S
    Sam Evans
    Good - device

    The device works well, the sd card it came with did not. Thankfully I had no intention of using the sd it came with. I got a Samsung sd card from a local store as recommended by "RetroGameCorps" and used my own rom library along with amberelec. Good device, exactly what I was expecting hence the five stars. Two things could have been better, one during the payment prosses my credit card company detected this website as having common elements with card fishing sites so they phoned me to make sure I really did want to allow the transaction to go through with the transaction despite the risk of it being a scamsite. Two allowing shipping direct to New Zealand from Australia would have been preferable, shipping from china takes way too long so I had it shipped from Australia to an intermediary in Sydney which then shipped it to me in New Zealand. Excluding time with the intermediary the shipping took 8 days.

    S
    Sam Middle
    Best investment

    Ok I get it, it’s a item people don’t know about from a company people don’t know much about, but this is the best thing I have purchased in a long time. There is no reason to be skeptical to purchase, all the retro games run perfectly and come preloaded ready to run. Only downside is higher demand games like GTA are a little choppy, but fortunately still very playable. I can’t recommend this system enough, no more risking my computer with unknown ROMs.

    J
    Jesus Cardenas
    This is my go to device!

    This is by far one of my favorite handhelds of all time, the quality and screen look amazing, would recommend!!

    M
    Michael Copenhaver

    This device is gorgeous in grey. The metal gives it a really good weighted premium feel while being very ergonomic (which is important to me because I have big hands). It feels like a DS mixed with a Vita. After removing the stock firmware and replacing the SD card, everything runs much smoother. Plays most consoles extremely well. The only downside is that N64, DS, and PSP games stutter a lot and need some fine-tuning to run. However, PSX games run perfectly and just feels right on the RG351M. A friend of mine liked it so much that he got his own.

    K
    Kylie VonRueden

    Fantastic Service! Order from the UK. Took just 2 days to dispatch and was at my door in just 6 days. The RG351M is actually better than I expected. Great fit and finish but would recommend a software reflash to something better.