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1.About delivery time: 1-3 business days

  • Unless noted otherwise in the ordering pipeline, Anbernic ships all items within three days of receiving an order.

    *Delivery will be delayed by 2-3 business days in case of very large orders for new products launch or legal holidays.


2.Shipping way and Shipping time

 

Remark:The shipping way of other destination countries outside the form may also be express delivery such as FedEx. For details, please refer to the checkout page or consult our customer service.

*The tracking number will be sent to your email as soon as orders send out. You can check shipping status in the couriers' system within 12 hours.
*If you need help on tracking your delivery, or concern about a delivery time, we'll be on hand to answer your questions. Just email us to get the answer.


3.About Taxes And Shipping Costs:

The price of the product does not include customs tax. If your order needs to be shipped to Europe, you will need to pay the customs tax. The customs tax will be borne by the customer. The specific tax amount will be displayed on the payment page.Customers do not need to pay any other taxes other than customs tax.

All shipping fees are calculated automatically based on the actual weight (kilograms) of the goods /or the goods actual physical dimensions and recipients location.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary.

All orders must be paid for in full and in advance, including shipping fee. Shipping charges are non-refundable, except in rare cases of incorrect delivery.

If a delivery is confirmed lost, stolen or damaged before receipt, we will work with the courier to obtain information and arrange a refund or replacement at no further expense to you.

4.About changing the delivery address:

  • For orders that have already been shipped, in principle,Anbernic is not allowed to change shipping addresses.
  • For orders that have not yet been shipped, please contact Anbernic official customer service in time, email address: contact@anbernic.com


5.About canceling an order

-Customers may cancel an order before it has been shipped. To cancel an order, follow these steps:

  • Send an email to contact@anbernic.com
  • Put the cancellation request in the subject
  • Please include your order number

-If your order has already shipped, please refer to the Return Policy.

Please feel free to call if you have any other questions about cancellation.

    Customer Reviews

    Based on 67 reviews
    90%
    (60)
    9%
    (6)
    0%
    (0)
    0%
    (0)
    1%
    (1)
    R
    Raymond Romero
    my favorite handheld so far

    so this is my 3rd handheld (other two are the miyoo mini and retroid pocket 2+), and i think this may be my favorite so far, it's at least tied with the miyoo mini. the form factor is great, it can play just about everything i want it to, and it's dead simple and just works so seamlessly. the reasons i prefer the RG351V to the miyoo mini right now are due to it being able to play more games, the analog stick, and the larger screen. absolutely recommend this to anyone looking for a retro handheld.

    I
    Ivan Miskelic
    Perfect

    Works right out of the box. No taxes paid. I am rediscovering so many amazing PS1 games. Great build quality.

    M
    Maxime Esnay
    very good

    don't need to have many skills to play at the game.
    very good screen

    J
    Jim
    Good shit

    Great product, impressed with the build quality, was delivered to nz in about 2 weeks, nice work with the 351v

    M
    Matthew Gillett
    Top Gaming Retro

    I have been playing this non stop since I got it
    Had to spend a couple of hours setting up (very easy)
    Plays all my favourites an more in a nostalgic form