1.About order processing time: 2-4 business days
- Unless noted otherwise in the ordering pipeline, Anbernic ships all items within three days of receiving an order.
*Delivery will be delayed by 5-7 business days in case of very large orders for new products launch or legal holidays.
2.Shipping way and Shipping time
-Our products can be shipped to most countries in the world, but products shipped from overseas warehouses such as the United States, Australia, Spain, and the United Kingdom can only be shipped to the specific countries listed in the table. If you choose a product shipped from an overseas warehouse, but you cannot select the shipping method on the checkout page and there is a prompt indicating that the delivery destination address is wrong, it means that the overseas warehouse product you selected cannot be shipped to your country and city. Please try select an item sent from China to place a new order.
-The shipping way of other destination countries outside the form may also be express delivery such as FedEx. For details, please refer to the checkout page or consult our customer service.
*If you need help on tracking your delivery, or concern about a delivery time, we'll be on hand to answer your questions. Just email us to get the answer.
3.About Taxes And Shipping Costs:
The price of the product does not include customs tax. If your order needs to be shipped to Europe, you will need to pay the customs tax. The customs tax will be borne by the customer. The specific tax amount will be displayed on the payment page.Customers do not need to pay any other taxes other than customs tax.
All shipping fees are calculated automatically based on the actual weight (kilograms) of the goods /or the goods actual physical dimensions and recipients location.
To determine the applicable shipping rate for items in your Cart:
- Select Proceed to Checkout
- Select or add your shipping address
- Select a shipping speed and select Continue
- Select a payment method and select Continue
The total shipping & handling cost will be listed under Order Summary.
All orders must be paid for in full and in advance, including shipping fee. Shipping charges are non-refundable, except in rare cases of incorrect delivery.
4.About changing the delivery address:
- For orders that have already been shipped, in principle,Anbernic is not allowed to change shipping addresses.
- For orders that have not yet been shipped, please visit our Support Page and submit a ticket in time.
5.About canceling an order
-Customers may cancel an order before it has been shipped. To cancel an order, please visit our Support Page and submit a ticket in time.
-If your order has already shipped, please refer to the Return Policy.
Please feel free to call if you have any other questions about cancellation.
6.About package lost/damage
For damaged or lost products, we require the following information from the recipient for verification:
(1) The recipient must file a complaint with the local service provider and provide us with the complaint number as soon as possible after receiving the product.
(2) i. If the recipient has purchased the insurance for the device, please file a claim with the insurance company, for the instruction of how to file a claim, please contact our customer service to get it.
ii. If the recipient did not purchase the insurance, please contact the local service provider for a claim of the package damage/lost. If they have approved your claim, please contact us.
(3) If a delivery is confirmed lost before receipt, we will work with the courier to obtain information, please contact our customer service for further help.We do not take responsibility for packages that have been delivered but are lost or stolen due to reasons beyond our control, such as failure to retrieve the package in a timely manner or refusal to collect the package after multiple reminders.
Claims for lost or undelivered items that have been in storage for more than 90 days will no longer be accepted.