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1.About delivery time: 1-3 business days

  • Unless noted otherwise in the ordering pipeline, Anbernic ships all items within three days of receiving an order.

    *Delivery will be delayed by 2-3 business days in case of very large orders for new products launch or legal holidays.


2.Shipping way and Shipping time

 

Remark:The shipping way of other destination countries outside the form may also be express delivery such as FedEx. For details, please refer to the checkout page or consult our customer service.

*The tracking number will be sent to your email as soon as orders send out. You can check shipping status in the couriers' system within 12 hours.
*If you need help on tracking your delivery, or concern about a delivery time, we'll be on hand to answer your questions. Just email us to get the answer.


3.About Taxes And Shipping Costs:

The price of the product does not include customs tax. If your order needs to be shipped to Europe, you will need to pay the customs tax. The customs tax will be borne by the customer. The specific tax amount will be displayed on the payment page.Customers do not need to pay any other taxes other than customs tax.

All shipping fees are calculated automatically based on the actual weight (kilograms) of the goods /or the goods actual physical dimensions and recipients location.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary.

All orders must be paid for in full and in advance, including shipping fee. Shipping charges are non-refundable, except in rare cases of incorrect delivery.

If a delivery is confirmed lost, stolen or damaged before receipt, we will work with the courier to obtain information and arrange a refund or replacement at no further expense to you.

4.About changing the delivery address:

  • For orders that have already been shipped, in principle,Anbernic is not allowed to change shipping addresses.
  • For orders that have not yet been shipped, please contact Anbernic official customer service in time, email address: contact@anbernic.com


5.About canceling an order

-Customers may cancel an order before it has been shipped. To cancel an order, follow these steps:

  • Send an email to contact@anbernic.com
  • Put the cancellation request in the subject
  • Please include your order number

-If your order has already shipped, please refer to the Return Policy.

Please feel free to call if you have any other questions about cancellation.

    Customer Reviews

    Based on 51 reviews
    78%
    (40)
    18%
    (9)
    4%
    (2)
    0%
    (0)
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    (0)
    g
    gregory sanbernic
    I genuinely regret my purchase

    So I recently bought this model for all purposes it’s was a decent buy. Buttons are good, screen is good, and I enjoyed it for a bit. Unfortunately for me. The upgraded version came out less than a week after I bought this…if I had waited I would have just bought the better version. Definitely experiencing buyers remorse.
    Strictly speaking on this specific product, it’s good, it’s sturdy, it’s a little annoying to set up but it’s a great purchase if you enjoy retro games.

    H
    Helder Frazao
    Awesome product but….

    Awesome product, on the Linux side, it would be nice if the Android side had Google play , how do I update the Android OS ?

    D
    David Larrowe
    Bought as a gift

    We bought this as a gift for my daughter for her birthday. She's had it for less than a month and I think she likes it.

    T
    Thanpisit Tadsri
    Best Retro Handheld Vibe but Should Come with Google Play

    Best Retro Handheld Vibe but Should Come with Google Play

    R
    R.M.
    Recent updates to the included Android 7 installation and AmberELEC Linux make this device great

    Many blog/video reviews I found for the 552 had complaints about the pre-release or very early Android software. All of the issues I was looking out for when I got mine seem to have been solved since those reviews were written/created. I was easily able to sign in to the Google Play store and replace the pre-installed version of many items with updated versions which are kept up-to-date via the Play update service. This also gives you access to "premium" features of the various software, if you've previously paid for them for other devices.

    I have also installed pre-release versions of AmberELEC Linux and I am very satisfied by the current release. The touchscreen isn't recognized and the frontend very occasionally crashes when it's asked to scrape several hundred files at once, but the performance is outstanding.

    This has been my go-to device since it arrived a month ago, highly recommended.