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1.About order processing time: 1-3 business days

  • Unless noted otherwise in the ordering pipeline, Anbernic ships all items within three days of receiving an order.

    *Delivery will be delayed by 5-7 business days in case of very large orders for new products launch or legal holidays.


2.Shipping way and Shipping time

 

Remark:
-Our products can be shipped from China to most countries in the world, but products shipped from overseas warehouses such as the United States, Australia, Spain, and the United Kingdom can only be shipped to the specific countries listed in the table. If you choose a product shipped from an overseas warehouse, but you cannot select the shipping method on the checkout page and there is a prompt indicating that the delivery destination address is wrong, it means that the overseas warehouse product you selected cannot be shipped to your country and city. Please try select an item sent from China to place a new order.

-The shipping way of other destination countries outside the form may also be express delivery such as FedEx. For details, please refer to the checkout page or consult our customer service.

*The tracking number will be sent to your email as soon as orders send out. You can check shipping status in the couriers' system within 12 hours.
*If you need help on tracking your delivery, or concern about a delivery time, we'll be on hand to answer your questions. Just email us to get the answer.


3.About Taxes And Shipping Costs:

The price of the product does not include customs tax. If your order needs to be shipped to Europe, you will need to pay the customs tax. The customs tax will be borne by the customer. The specific tax amount will be displayed on the payment page.Customers do not need to pay any other taxes other than customs tax.

All shipping fees are calculated automatically based on the actual weight (kilograms) of the goods /or the goods actual physical dimensions and recipients location.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary.

All orders must be paid for in full and in advance, including shipping fee. Shipping charges are non-refundable, except in rare cases of incorrect delivery.

If a delivery is confirmed lost, stolen or damaged before receipt, we will work with the courier to obtain information and arrange a refund or replacement at no further expense to you.

4.About changing the delivery address:

  • For orders that have already been shipped, in principle,Anbernic is not allowed to change shipping addresses.
  • For orders that have not yet been shipped, please contact Anbernic official customer service in time, email address: contact@anbernic.com


5.About canceling an order

-Customers may cancel an order before it has been shipped. To cancel an order, follow these steps:

  • Send an email to contact@anbernic.com
  • Put the cancellation request in the subject
  • Please include your order number

-If your order has already shipped, please refer to the Return Policy.

Please feel free to call if you have any other questions about cancellation.

    Customer Reviews

    Based on 65 reviews
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    (60)
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    R
    Raymond Faist

    I love the RG 353M it's my dedicated Gameboy device for Pokémon, I just wish it had a real android OS and the google play store, it doesnt need lynx I feel and dual front front facing speakers like on the google pixel 2 I agree with retro game corps I think I think it needs a volume wheel instead of push buttons I felt like it was close to perfect I wish Anbernic would do a Revision of the RG 353M and put every thing in there I said but as is I really love the Anbernic RG 353M I also dont care if they had a oled screen on it but do an up grade on the the stuff I said, The Anbernic RG 353M replaced my retroid pocket 2 plus, Great job Anbernic I hope you make more of these

    A
    Anthony Cali
    Loving this AMAZING little device!

    I recently got into retro handhelds, but watched many reviews on the many different devices. I settled on the RG353M after watching multiple positive reviews. I can't be happier - from the metal build quality, to the excellent buttons, great screen! This thing rocks!! Won't be my last Anbernic device!

    A
    Anonymous
    Perfect 😍

    This is my first Anbernic retro gaming handheld and what can I say?
    Fantastic! The workmanship is top! Playing my old Super Nintendo games is a great pleasure,
    the display has a great quality. I can only recommend it.

    D
    Dave Hartley
    So so good!

    Bought after a lot of research and review watching. Couldn’t be happier or recommend more. Delivery was from China but still very fast.

    P
    P.B.
    Great!

    If you are looking for a high-quality and portable handheld with powerful enough hardware to play up to Dreamcast/N64 games, then congratulations, you have just found it.
    The workmanship and materials are top notch, setting up the roms is, as expected, very simple. Sound is unexpectedly good.