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1.About delivery time: 1-3 business days

  • Unless noted otherwise in the ordering pipeline, Anbernic ships all items within three days of receiving an order.

    *Delivery will be delayed by 2-3 business days in case of very large orders for new products launch or legal holidays.


2.Shipping way and Shipping time

 

Remark:The shipping way of other destination countries outside the form may also be express delivery such as FedEx. For details, please refer to the checkout page or consult our customer service.

*The tracking number will be sent to your email as soon as orders send out. You can check shipping status in the couriers' system within 12 hours.
*If you need help on tracking your delivery, or concern about a delivery time, we'll be on hand to answer your questions. Just email us to get the answer.


3.About Taxes And Shipping Costs:

The price of the product does not include customs tax. If your order needs to be shipped to Europe, you will need to pay the customs tax. The customs tax will be borne by the customer. The specific tax amount will be displayed on the payment page.Customers do not need to pay any other taxes other than customs tax.

All shipping fees are calculated automatically based on the actual weight (kilograms) of the goods /or the goods actual physical dimensions and recipients location.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary.

All orders must be paid for in full and in advance, including shipping fee. Shipping charges are non-refundable, except in rare cases of incorrect delivery.

If a delivery is confirmed lost, stolen or damaged before receipt, we will work with the courier to obtain information and arrange a refund or replacement at no further expense to you.

4.About changing the delivery address:

  • For orders that have already been shipped, in principle,Anbernic is not allowed to change shipping addresses.
  • For orders that have not yet been shipped, please contact Anbernic official customer service in time, email address: contact@anbernic.com


5.About canceling an order

-Customers may cancel an order before it has been shipped. To cancel an order, follow these steps:

  • Send an email to contact@anbernic.com
  • Put the cancellation request in the subject
  • Please include your order number

-If your order has already shipped, please refer to the Return Policy.

Please feel free to call if you have any other questions about cancellation.

    Customer Reviews

    Based on 64 reviews
    89%
    (57)
    9%
    (6)
    0%
    (0)
    0%
    (0)
    2%
    (1)
    J
    Jim
    Good shit

    Great product, impressed with the build quality, was delivered to nz in about 2 weeks, nice work with the 351v

    M
    Matthew Gillett
    Top Gaming Retro

    I have been playing this non stop since I got it
    Had to spend a couple of hours setting up (very easy)
    Plays all my favourites an more in a nostalgic form

    D
    D.N.
    Never Worked Right Out Of The Box

    I wish I could give this a 5 star rating like everyone else seems to have done. However upon receiving my RG351V it failed to boot to any rom (included or from elsewhere.) I even took additional steps to use a micro SD card from a known good working unit. From the best I can tell based on the quick booting screen with text it seems like the SOC was never fully programmed to interact with the board it is soldered to. Many of the boot up errors say it fails to add routes as well as various other items (screenshot attached.) My initial reaction was to reach out to their support but wasn't impressed. I included multiple videos and pictures showing them the problem I was having. After many emails back and forth with a language barrier they no longer responded. Hopefully this helps anyone else that may be teetering on purchasing this item. Though I purchased my item from the site directly here I will also make a point to post my review anywhere else it may be helpful to others as well. Next stop is perusing a refund, luckily my credit card company warranties anything I purchase with it and will reverse charges if need be.

    N
    Nadia Nieves
    My husband is in love

    ..with this retro gamer. I gave it to him for his birthday and he has since customized it and has been playing it every night. I've been called "the best wife" multiple times lol.

    D
    Daniel Read
    Awesome device

    I love this thing - i get to play all my retro games on it and it’s great quality for the price. Recommend it!